Aquaneering: A Year of Modernization, Organization, and Professionalization
When we set out in March 2024 with the ambitious goal of modernizing, organizing, and professionalizing Aquaneering, we knew it would take more than just small adjustments—it would require bold thinking, structural changes, and a renewed focus on our customers. One year later, we’re proud to say that Aquaneering is not only moving forward—we’re moving fast, and in the right direction.
From state-of-the-art rack designs to a decentralized service team model, we’ve taken deliberate steps to evolve into a company that is smarter, faster, and more aligned with the needs of the researchers we serve. As we reflect on the past year, we’re excited to share some of the most meaningful strides we’ve made—and a glimpse of what’s still to come.
A Leap Forward in Rack Design
One of our most significant accomplishments has been the development of a next-generation rack system that sets a new standard for automation, efficiency, and reliability. This new design centers around a single, intelligent controller capable of managing the entire system with minimal manual intervention.
Built for performance and scalability, each rack supports up to three mechanical filters to effectively prevent media escape—improving water quality and reducing maintenance. The redesigned sump allows external mounting of variable-speed pumps, providing both flexibility and ease of access. More importantly, we've added electronic, non-contact level sensors, along with pressure and flow sensors that dynamically respond to the real-time conditions of your housing system.
But we didn’t stop there. Our customers will soon be able to receive instant alerts for errors or out-of-spec parameters directly through the new Aquatouch mobile app—a leap toward fully connected, intelligent aquatic systems.
A Distributed Service Team, Closer to You
Traditionally, service at Aquaneering meant a centralized team managing requests across vast geographies. In 2024, we turned that model on its head. Today, our service professionals work remotely and are strategically spread throughout the United States. This shift has brought faster response times, reduced travel costs, and a more personal, regional approach to customer support.
It’s not just a logistical change—it’s a philosophy. By decentralizing service, we’ve empowered our team members to build stronger relationships with the customers they support and respond more swiftly to pressing needs.
Inventory Management That Works
Delays in orders due to parts availability used to be a pain point for both our team and our customers. That’s why we introduced a proper inventory management system this year. With real-time tracking of consumables and a smarter restocking workflow, we’re avoiding the backorders and bottlenecks that once slowed us down.
This change means more reliable delivery timelines and a smoother overall experience for the labs and institutions that depend on us.
Smarter Manufacturing Through Automation
Speed and customization don’t have to be mutually exclusive—and our investment in CAD automation is proving that. We’ve implemented systems that generate custom designs much faster, enabling us to respond to unique customer requirements with agility and precision.
These changes go hand-in-hand with newly adopted manufacturing processes that are transforming our production timelines. In the very near future, customers will be able to receive stand-alone racks within one week of placing their order—a dramatic improvement that will help labs scale and adapt quickly.
Stronger Internal Collaboration
Behind every external improvement lies internal transformation. Over the past year, we redefined the structure of our sales, engineering, and manufacturing teams to reduce friction and streamline communication. The result? Faster turnaround on customer queries, more seamless project execution, and a more unified vision across departments.
Equally important has been our cultural shift. We’ve moved away from an isolated working environment and embraced a more inclusive, communicative, and collaborative workplace. This transformation hasn’t just improved morale—it’s increased productivity, sparked innovation, and made us a stronger company across the board.
Customer-First, Always
Perhaps the most important evolution over the past year has been in mindset. We’ve embedded a customer-first, customer-focused approach throughout the company. From how we design our products to how we answer service calls, our team understands that the success of our customers is our success.
It’s more than a motto—it’s a shared commitment. And as we continue to grow and improve, we’re confident this attitude will shine through in every interaction you have with Aquaneering.
Looking Ahead
March 2025 marks not just the end of a transformative year—it marks the beginning of a new era for Aquaneering. We’re proud of what we’ve accomplished, but even more excited for what lies ahead. With innovation at the core of our operations and a renewed dedication to our customers, the next 12 months promise to bring even greater advances in aquatic research technology and service.
Thank you for being part of the journey. We look forward to continuing to support your research with smarter systems, faster support, and a more human-centered approach to innovation.
Here’s to the future—bright, bold, and customer-first.