Refund & Return Policy
Effective Date: June 1st, 2025
Contact: info@aquaneering.com
Website: www.aquaneering.com
We want you to be satisfied with your purchase. If something isn’t right, here’s how we handle returns and refunds.
1. Returns
We accept returns of unused and undamaged products within 30 days of delivery.
To start a return, email info@aquaneering.com with your order number and reason for return.
We’ll send return instructions and shipping details.
2. What Can Be Returned
Items must be unused, in original condition, and in original packaging.
Some items can’t be returned, including:
Custom or made-to-order products
Perishable goods
Opened consumables
Final sale items
3. Refunds
Once we receive and inspect your return, we’ll email you to confirm if it’s approved.
Approved refunds are processed to your original payment method within 5–10 business days.
4. Exchanges
We only replace items if they arrive damaged or defective.
To request an exchange, email us within 7 days of receiving your item.
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Shipping fees are non-refundable.
6. Questions?
Contact us at:
info@aquaneering.com